Shipping & Refund Policy

Shipping and Return Policy

Order Processing: Orders are processed within 2-3 business days. You'll receive an email notification once your order is dispatched.

Shipping

Standard Delivery: £4.50 (5-7 days)

EU Countries: £10 (5-7 days, not tracked)USA and Canada: £18 (7-10 days)

International Orders:

May be subject to customs duties, taxes, and other fees, which are the recipient's responsibility.

Delayed or Lost Parcels: If your parcel is not delivered within 10 days of shipment notification, contact us at deenaturaloasisproducts@gmail.com Investigations can take up to 15 days. Refunds are not available during this period, but we will replace lost items.

Returns: Items can be returned within 14 days of receipt. Customers are responsible for return shipping costs. Items must be unused and in original condition. Refunds are processed within 7 days of receiving the returned item.

Refund Policy: We have a 30-day return policy. Items must be unused and in original packaging. Contact us at deenaturaloasisproducts@gmail.com to start a return. Refunds are processed after inspection.

Damages and Issues: Inspect your order upon receipt and contact us immediately if there are any issues.

Non-Returnable Items: Perishable goods, custom products, personal care goods, hazardous materials, flammable liquids, gases, and gift cards cannot be returned.

Exchanges: Return the item and make a separate purchase for the new item.

Refunds: Refunds are processed to your original payment method after inspection. Processing times may vary.